Privacy Policy

Dola AI Hub and this policy

This policy applies to Dola AI Hub at https://dolaaihub.com, an independent product not affiliated with Dola or ByteDance. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service, as needed to deliver the features you request.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information. You can update available profile fields in account settings. For access, export or deletion requests, use the support ticket page; these requests are reviewed by the operator.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, please submit a support ticket.

Media and optional services

The image crop tool processes images locally in your browser. It does not upload them. If you submit a video generation request after the service is enabled, the prompt and generation settings are sent to the configured AI provider; generated media may be stored with Cloudflare R2. Account and application data are hosted on Cloudflare. Optional payment processors and analytics services operate only when configured. Essential session cookies support sign-in. No fixed retention period is promised: records are kept for service operation, dispute handling and applicable obligations, with deletion requests reviewed through support.

Website analytics

Cloudflare Web Analytics measures page visits and performance after you accept analytics in the consent banner. You may decline optional analytics. This site also records account signup attribution and order status for its internal service reports.