Refunds and generation credits

Current purchase status

Dola AI Hub is an independent service. Paid purchases are not open while payment and generation verification is in progress. Preview plans are not an invitation to send payment outside the website.

Failed video generation

A confirmed failed generation returns the site credits consumed for that task. A timeout or missing response does not establish that the provider rejected the task. If a task remains pending or uncertain, contact support with its task ID before submitting another request. Site credits and payment refunds are different operations.

Payment review requests

If you have a charge associated with this site, email support@dolaaihub.com or open a support ticket. Include the order number, charge date, account email and a short description of the problem. Do not send card numbers, passwords or API keys.

Support will review the order and respond with the outcome. Submitting a request does not itself initiate a refund. This page does not promise a fixed processing time or approval of every request.

Subscription questions

For questions about renewal, cancellation or an unexpected charge, include the subscription or order reference when contacting support. Do not create another subscription to resolve a billing problem.